Privacy Policy

1. Introduction

At Redance ("we", "our", or "the Platform"), we take the privacy and security of your data very seriously. This Privacy Policy describes what information we collect, how we use it, how we monitor and protect it, and what your rights are as a user. By using Redance (via our mobile applications, web platform, or website), you accept the practices described in this policy.

2. Information We Collect

We collect the following categories of information to provide, monitor, and improve our services:

• Account Information: Email address, username, display name, and securely hashed passwords. When using third-party authentication services, we receive basic profile credentials authorized by those identity providers.
• User Content: Dance videos recorded or uploaded to the platform, avatar photos, associated metadata (titles, dance styles, step tags, rhythm beats, notes, and community hubs), and your profile customization preferences.
• Subscription and Purchase Information: Details regarding your subscription tier, account limits, and billing status, processed through our certified external payment processors. We do not collect, process, or store full credit card numbers or sensitive banking details directly on our servers.
• User and Device Identifiers: Internal unique User IDs assigned to your account, and device-level identifiers (such as the Identifier for Advertisers - IDFA on iOS when explicit consent is granted through Apple's App Tracking Transparency framework, or platform-generated technical device identifiers).
• Diagnostics, Error, and Performance Data (Technical Monitoring): Real-time technical crash logs, unhandled software exceptions, stack traces, load times, and performance traces (including launch latency and network performance). We also collect device diagnostic specifications (operating system version, device model, memory, and connectivity state) to identify and diagnose bugs.
• Usage Data and Product Interaction (Telemetry): Screens viewed, features used, app launches, session durations, and user interactions. We may collect technical session replays with strict automatic masking of text inputs and media to protect user privacy while debugging interface issues.
• Advertising and Attribution Data: Campaign attribution data (such as media source, campaign ID, and install referral links) used to evaluate the reach and performance of our marketing campaigns.

3. How We Use Your Information (Including Monitoring)

We use the collected information for the following specific purposes:

• Service Provision and Functionality: Providing, maintaining, and improving core app features, managing your account authentication, organizing your dance libraries, and synchronizing videos across devices.
• Technical Monitoring and System Stability: Continuously monitoring application health, diagnosing unexpected errors, logging crashes, and tracking performance bottlenecks in real time to guarantee service availability, reliability, and security.
• Product Telemetry and Analytics: Understanding how users navigate the application to optimize design, fix user experience flaws, and prioritize new dance learning tools.
• Attribution and Marketing Measurement: Measuring the effectiveness of marketing campaigns and installs, strictly subject to user tracking permissions on iOS (App Tracking Transparency - ATT).
• Account and Subscription Management: Managing subscription tiers, quota allowances, and storage limits.
• Essential Communications: Sending service announcements, security alerts, and technical notifications.
• Internal Feature Enhancement: Improving internal algorithms for automated dance step categorization and video indexing as described in our Terms of Service.

4. Storage, Retention, and Security

Your personal data, media, and diagnostic logs are stored on secure, highly reliable cloud infrastructure. We implement industry-standard technical and organizational security measures, including:

• End-to-end transport layer security (TLS/SSL encryption) and encryption at rest for sensitive data.
• Role-based access controls (RBAC) and strict authentication token verification.
• Continuous automated monitoring to identify unauthorized access attempts, anomalies, or system outages.

Diagnostic and monitoring telemetry data is retained only for as long as necessary to analyze trends, address software bugs, and verify system performance.

5. Categories of Service Providers and Third Parties

We do not sell, rent, or trade your personal information. We only share necessary data with vetted third-party service providers acting as data processors under strict data protection agreements to help us operate, monitor, and improve the Platform:

• Technical Diagnostics and Error Monitoring Providers: Services specialized in automated crash detection, exception logging, and performance trace analysis to ensure software stability and service availability.
• Product Analytics and Usability Telemetry Providers: Tools that help us analyze aggregated user interaction and navigation flows, operating with strict automatic masking of sensitive inputs and private media.
• Mobile Attribution and Marketing Measurement Providers: Services that evaluate installation sources and marketing campaign reach. On iOS devices, advertising identifiers (such as IDFA) are only accessed with your prior affirmative consent through Apple's App Tracking Transparency (ATT) framework.
• Cloud Hosting and Database Infrastructure Providers: Highly secure cloud infrastructure environments responsible for encrypted database management, user authentication, and data backup.
• Cloud Storage and Content Delivery Networks (CDN): Distributed cloud object storage providers ensuring fast, reliable, and secure delivery of user videos and media.
• Authorized Payment Processors: Certified external payment gateways that process subscriptions and billing independently, without storing sensitive payment card details on our servers.
• Legal Compliance and Public Authorities: When strictly required by law, court order, or competent regulatory authority to protect the legal rights and safety of users or the public.

6. Your Rights (GDPR / Privacy Laws)

Under the General Data Protection Regulation (GDPR) and applicable privacy laws, you possess the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data and account.
• Right to Restriction of Processing: Restrict how your data is processed under specific circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing of your data for specific purposes.
• Right to Withdraw Consent: Withdraw previously granted consent (such as mobile tracking permissions in device settings) at any time.

To exercise any of these rights, contact us at: [email protected]. We will respond within 30 days.

7. Cookies and Mobile Tracking Technologies

Our website and mobile applications may utilize cookies, local storage, and mobile SDKs to maintain sessions, remember user preferences, and collect anonymous monitoring metrics. On iOS, tracking across apps and websites for marketing purposes is governed strictly by the App Tracking Transparency (ATT) framework.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any modifications will be posted on this page with an updated revision date.

9. Contact

If you have any questions, suggestions, or concerns regarding this Privacy Policy or how your data is handled, please contact us at: [email protected]